When you book online through HomeAway checkout, you will receive an email on the day of checkout, containing a link to submit a review. In addition, you may be able to submit a review via the Mobile Hospitality App. If the booking was not completed through HomeAway checkout, the owner may choose to send you an email requesting a review. From the email you received, you will submit a review by following these steps:
  1. Click Write a Review.
  2. Rate your experience from one to five stars (one is the lowest rating; five is the highest) and fill in the required fields.
  3. Click Save and Continue.
After submitting a review, you will receive a confirmation email with a copy of your review and your review ID. The review then enters the moderation process where a member of the HomeAway reviews team will check to ensure it complies with our Content Guidelines.

After the stay is completed, the property owner will also receive an email with a link that asks them to review their experience with you as a traveller. Neither of you will be able to see each other’s ratings until you both have submitted your review. This means that honest opinions can be shared in confidence. Both you and the property owner have 14 days to write your review once a review is submitted by either party. You have one year to submit your review of your stay at the vacation rental, assuming that the property owner has not already submitted their review and initiated the 14-day blind period. Once both parties have submitted their reviews or the 14 days are up, neither party will be able to edit what they have written.
If the reviews meet our Content Guidelines, we will publish them.

We have removed the link to submit a review directly from the listing to support our two-way review process. In addition, reviews cannot be edited once they are submitted. Editing includes grammar, spelling errors, and changing star rating. In addition, if you wish to remove the review for any reason after it has been published, you will be unable to resubmit a new review.