How do I submit a property review?
When you book your stay on our platform, you have two opportunities to submit a review. First, you will receive an email on the day of checkout that contains a link to submit a review. You can also submit your review within your account:
- Log in to your traveller account using the email address used to book the property.
- Select My Trips.
- Select your specific reservation from past trips.
- Click Leave a Review, located at the top of your trip.
- Rate your experience from one to five stars (one is the lowest rating; five is the highest) and fill in the required fields.
- Click Submit.
Once either you or the property owner submits a review, the other party has 14 days to write a review. If the property owner submits a review first, you will receive a reminder email two days before the 14-day window ends. Neither party can see the other’s review until both reviews are written or the 14-day window has passed. This means that honest opinions can be shared with confidence. You have up to one year to submit your review if the property owner has not yet reviewed you. Once a review has been submitted, it cannot be edited.
However, if a star rating doesn’t match the content of the review, you may request a correction up to 60 days after submission. If you wish to remove a review for any reason, you will be unable to resubmit a new review.