After a traveller has enquired on your listing and they are ready to pay, you can follow the steps below to send a payment request directly from your Reservation Manager dashboard. A payment request includes a detailed quote and a link to pay.

Log in to your account.
If you have more than one listing, click on the appropriate property.
Click on the Inbox icon in the left navigation menu
Locate and click on the appropriate guest name.
Click Quote to review the details and make changes as needed.
Click Save.
Click Payments to review the payment schedule and make changes as needed.
Click Save.
If you would like to add an attachment click on the paperclip icon.
Click Reply & pre-approve.

Please note, first payment requests that remain unedited, or unpaid by a traveller, will expire within 3 days. Your calendar will show as “tentative” only to you during this period. Once a payment request expires, the tentative reservation will be removed from your calendar. If you edit a quote, the booking request will not expire and will remain on your calendar as a tentative reservation.

To resend a payment request:

Log in to your account.
If you have more than one listing, click on the appropriate property.
Click Reservation manager in the left navigation menu.
Click Payments.
Locate and click on the appropriate guest name.
Scroll down to Reservation Details and under Payment schedule click Actions on the appropriate payment request.
Select Resend Request.
Click Send.

You can send up to 3 standard payment requests and 5 additional payment requests.

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