Cancellation policies vary from property to property and are available for review directly from the property page. Though property owners or managers can set their own policies, typically they apply one of the following:
 
No refund policy
  • Bookings at this property are non-refundable. 
60-day policy
  • 100 % refund if you cancel at least 60 days before check-in. 
  • No refund if you cancel less than 60 days before check-in.
60/30 day policy
  • 100 % refund if you cancel at least 60 days before check-in. 
  • 50 % refund (minus service fee) if you cancel at least 30 days before check-in. 
  • No refund if you cancel less than 30 days before check-in.
30/14 day policy
  • 100 % refund if you cancel at least 30 days before check-in. 
  • 50 % refund (minus service fee) if you cancel at least 14 days before check-in.
  • No refund if you cancel less than 14 days before check-in.
14/7 day policy
  • 100 % refund if you cancel at least 14 days before check-in. 
  • 50 % refund (minus service fee) if you cancel at least 7 days before check-in. 
  • No refund if you cancel less than 7 days before check-in.
Custom policy
  • Some properties may have custom cancellation policies that differ from the ones above. Custom policies may have different cancellation terms and fees associated with them. These terms are usually available for review directly from the property page. If the cancellation policy is not displayed, please contact the property manager directly to review their cancellation terms. 
The refund percentage applies to the amount you’ve paid to date at the time of cancellation, not the total amount of the reservation. All cancellations must be made by 11:59 pm in the property’s timezone to fall within the cancellation policy.