When you book online through our checkout, you will receive an email on the day of checkout. This email will contain a link to submit a review. From the email you received, you will submit a review by following these steps:

The email will ask you if you enjoyed your stay. Tap "Yes" or "No". You will then get taken to a form to fill out additional feedback.
Rate your experience from one to five stars (one is the lowest rating; five is the highest) and fill in the required fields.
Click Save and Continue.

Another way to submit your review is within your account by following these steps:

Log in to your traveller account using the email address used to book the property.
Select My Trips.
Select your specific reservation from past trips.
Click Leave a Review which can be found in the top portion of your trip.
Rate your experience from one to five stars (one is the lowest rating; five is the highest) and fill in the required fields.
Click Submit.

After submitting a review, you will receive a confirmation email with a copy of your review and your review ID. The review then enters our moderation process. During moderation, a member of our reviews team will check to ensure it complies with our Content Guidelines.

After you complete your stay, the property owner will also receive an email with a link that asks them to rate their experience with you as a traveller. Neither of you will be able to see each other’s ratings until you both have submitted your review. This means that honest opinions can be shared in confidence. Both you and the property owner have 14 days to write your review once a review is submitted by either party. You have one year to submit your review of your stay at the vacation rental, assuming that the property owner has not already submitted their review and initiated the 14-day blind period. Once both parties have submitted their reviews or the 14 days are up, neither party will be able to edit what they have written. As long as the reviews meet our Content Guidelines, we will publish them.

Remember that reviews cannot be edited once submitted. Editing includes grammar, spelling errors, and changing star rating. If you wish to remove the review for any reason after it is published, you will be unable to resubmit a new review.

What is a Premier Partner?