If your listing is on auto-renewal, be sure to turn off auto-renewal at least five days prior to your upcoming renewal date.

Turning off auto-renewal
  1. Log in to your account.
  2. Click on My account.
  3. Click Account Settings.
  4. Click Payment Preferences.
  5. Toggle Yes in the Auto Renew column to turn off auto-renewal.
  6. A pop-up box will appear, click Turn off Auto-Renewal.
If you paid for your subscription within the past five days, the option to turn off auto-renewal is not visible on your dashboard. 
When auto-renewal is turned off, your subscription remains active until the expiration date. You can manually renew your listing before or after the expiration date. 

Please note, online booking must be enabled for your auto-renewal to be successful. If you manually renew your subscription and pay by credit card, auto-renewal is enabled until you turn if off.