How do I contact a holiday rental owner or manager?
If you would like to learn more about a listing before submitting a reservation request, you can message the owner directly.
Email an owner or manager
- Locate the listing.
- Click the Ask Owner a question or Ask Manager a Question* link located on the right side of the listing details page.
- Fill out the form to send a message to owner and click Send email.
Owners and managers are encouraged to reply to enquiries within 24-48 hours. If you do not hear back in this time frame, you may want to consider alternative properties.
If you have already made a reservation, you can access your Traveller Account or confirmation email to find important reservation details including how to contact the holiday rental owner or manager.
*This feature may not be available on all listings. If you are unable to send a message or email directly from the listing, please contact Customer Support for assistance.