We have put together a number of online support tutorials to help you login to your account.

Login – Username and Password, Security Questions and Two-Factor Authentication

In our first video, we will go through the process of logging into your account. This will also demonstrate if you have forgotten your password and how you can try two-factor authentication again if the first time is unsuccessful.

How do I log into my account?

Wistia video

Login troubleshooting guide
Two-Factor Authentication – The verification code has not come through, how long does it take?
How do I change my password?
How do I reset my password?
Why do I have to set up security questions?
How do I change my security questions?
How do I log in if I cannot answer my security questions?


Two-Factor Authentication
Two-Factor Authentication is a security feature that will help protect the important information in your dashboard from unauthorised users. Two-factor authentication leverages something you know – your password - and something you have - your phone – to enable access to your dashboard from a new or unrecognised device.

What is Two-Factor Authentication?
Two-Factor Authentication - How does it work?

In this video tutorial, we will be going through how you set-up your two-factor authentication when logging in for the first time.

Wistia video

For this tutorial, we will show you how you can add more numbers for your two-factor authentication.

Wistia video

Two-Factor Authentication – The verification code has not come through, how long does it take?
Two-Factor Authentication – How do I set up my number?
Two-Factor Authentication - Troubleshooting tips


Relevant FAQ’s
Single sign-in FAQs
Two-Factor Authentication – Frequently asked questions