We are experiencing a high contact volume, please accept our apologies for any delay in receiving a reply to your email, our current response time is over 4 days.
For useful information about Two-Factor Authentication, please click here to view our help article.  If you need to Contact Customer Services concerning Two-Factor Authentication then please Phone us as we are unable to communicate via email for Security reasons.  Our team are available 7-days a week, 8am to 10pm.

Reviews

How do I edit my owner response to a review?


How do I submit a review on behalf of my traveller?


How do I request a review?


How do I make a review a Featured Review?


Can I hide a negative review?


What do I do if a traveler threatened me with a negative review in order to receive compensation?


What is my listing quality score?


If I get a bad review, does that impact my listing quality score?


I have a lot of reviews, why don't I have maximum credit on my listing quality score?


Where can I find my guestbook comments?


How do I edit a guestbook comment?


Do my existing reviews and guestbook comments show up on my listing if I switch from a subscription to pay-per-booking?


How is a listing's average review rating calculated?


How do I post an owner response to a review?


Can I remove my listing because my property received a negative review?


Can I send a review request in another language?


Why are reviews in English displayed first?