Find Book and Stay

First Time Renting

What web browsers are supported by the site?

How do I pay securely for a holiday rental?

How do I submit feedback about

Why do some emails have anonymous email address and some do not?

How do I submit an enquiry?

How do I change the email address on my traveller account?

How do I ensure that my email does not get lost in a spam filter?

Finding and Booking a Rental

What is Travelmob ?

How do I contact a holiday rental owner or manager?

Why is a listing no longer showing on the site?

Traveller account Favourites FAQs

How can I securely communicate with an owner?

What do I do if I have not received a response to my enquiry?

How do I submit an enquiry?

How do I search for a property suitable for a large group?

Can I use the anonymous email address to contact an owner or traveler in the future?

How do I search for a holiday rental using the map?

How far in advance of my stay will I receive check-in details?

Why have I not received my enquiry confirmation email?

How do I report an inappropriate advert on the site?

Why can I no longer access my Homelidays traveller account?

Why do I need to enter my email address to get the owner Phone number?

Why is my contact information showing in the enquiry form on all the listings?

Paying for a Rental

How do I pay securely for a holiday rental?

Why was my payment rejected?

Does HomeAway Payments automatically issue refunds to travelers?

Can I receive a refund for my cancelled reservation?

How do I use the online booking button?

What are the different transaction items that show up on my credit/debit card statement?

Why do I see two different entries on my credit card statement?

Reviewing a Property

How do I submit a review?

What are the review guidelines?

Can HomeAway edit my review for me?

What is the review process?

How do I edit my traveller review?