Find Book and Stay

First Time Renting

What web browsers are supported by the site?


How do I pay securely for a holiday rental?


How do I submit feedback about HomeAway.co.uk?


Why do some emails have anonymous email address and some do not?


How do I submit an enquiry?


How do I change the email address on my traveller account?


How do I ensure that my email does not get lost in a spam filter?


Finding and Booking a Rental

Why is a listing no longer showing on the site?


Why do I need to enter my email address to get the owner Phone number?


How do I report an inappropriate advert on the site?


How do I use the HomeAway app as a traveller?


How do I search for a property suitable for a large group?


How do I contact a holiday rental owner or manager?


What is Travelmob ?


Traveller account Favourites FAQs


How can I securely communicate with an owner?


What do I do if I have not received a response to my enquiry?


How do I submit an enquiry?


Can I use the anonymous email address to contact an owner or traveler in the future?


How do I search for a holiday rental using the map?


How far in advance of my stay will I receive check-in details?


Why have I not received my enquiry confirmation email?


Why can I no longer access my Homelidays traveller account?


Why is my contact information showing in the enquiry form on all the listings?


Paying for a Rental

What are the different transaction items that show up on my credit/debit card statement?


What is the status of my payment?


What is the status of my recent payment via Other Payment Methods?


What is the status of my recent payment made via HomeAway Payments?


How do I pay securely for a holiday rental?


Why was my payment rejected?


Does HomeAway Payments automatically issue refunds to travelers?


Can I receive a refund for my cancelled reservation?


How do I use the online booking button?


Why do I see two different entries on my credit card statement?


Reviewing a Property

Traveller Guide to Reviews


How do I edit my traveller review?


How do I submit a review?


What are the review guidelines?


Can HomeAway edit my review for me?


What is the review process?