For useful information about Two-Factor Authentication, please click here to view our help article.  If you need to Contact Customer Services concerning Two-Factor Authentication then please Phone us as we are unable to communicate via email for Security reasons.  Our team are available 7-days a week, 8am to 10pm.

Find Book and Stay

First Time Renting

What web browsers are supported by the site?

How do I submit an enquiry?

How do I pay securely for a holiday rental?

How do I change the email address on my traveller account?

How do I ensure that my email does not get lost in a spam filter?

How do I share a holiday rental on a social site?

How do I submit feedback about

Finding and Booking a Rental

How can I securely communicate with an owner?

How do I find and book a holiday rental?

What do I do if I have not received a response to my enquiry?

How do I submit an enquiry?

Is HomeAway monitoring conversations?

Traveller account Favourites FAQs

Can I use the anonymous email address to contact an owner or traveler in the future?

How do I search for a holiday rental using the map?

How do I search for a property suitable for a large group?

What is Travelmob ?

Why have I not received my enquiry confirmation email?

How do I report an inappropriate advert on the site?

Why can I no longer access my Homelidays traveller account?

How do I contact a holiday rental owner or manager?

Why do I need to enter my email address to get the owner Phone number?

Why is my contact information showing in the enquiry form on all the listings?

Why is a listing no longer showing on the site?

Paying for a Rental

Why was my payment rejected?

Book Now button FAQs

What are the different transaction items that show up on my credit/debit card statement?

How do I make a payment via HomeAway Payments?

How do I pay securely for a holiday rental?

How do I use the Book Now button?

Can I receive a refund for my cancelled reservation?

Reviewing a Property

What is the review process for a traveller?

How do I submit a review?

How do I edit my traveller review?

What are the review guidelines?