Please note that due to staff training our phone lines will close at 3pm on Friday 1st August and reopen again on Monday 4th August at 8 am, should you need assistance during this time please use our email Help Form. We apologise for any inconvenience that this may cause.
If you are an exisiting advertiser and have received an email asking for additional information following review please note this email has not been sent by HomeAway.co.uk Please disregard this email and send to spoof@homeaway.com. However, if you have submitted information using the link please contact us immediately.

Find Book and Stay

First Time Renting

How do I pay securely for a holiday rental?


How do I ensure that my email does not get lost in a spam filter?


How do I change the email address on my traveller account?


How do I submit feedback about HomeAway.co.uk?


How do I share a holiday rental on a social site?


Finding and Booking a Rental

What is Travelmob ?


How do I report an inappropriate advert on the site?


How do I find and book a holiday rental?


Why can I no longer access my Homelidays traveller account?


Why have I not received my enquiry confirmation email?


What do I do if I have not received a response to my enquiry?


Traveller account Favorites FAQs


Why do some emails have anonymous email address and some do not?


Can I use the anonymous email address to contact an owner or traveler in the future?


How do anonymous email addresses reduce phishing?


Is HomeAway monitoring conversations?


How can I securely communicate with an owner?


How do I contact a holiday rental owner or manager?


How do I search for a holiday rental using the map?


How do I search for a property suitable for a large group?


Why do I need to enter my email address to get the owner Phone number?


Why is my contact information showing in the enquiry form on all the listings?


Why is a listing no longer showing on the site?


Paying for a Rental

Why was my payment rejected?


How do I use the Book Now button?


Book Now button FAQs


How do I pay securely for a holiday rental?


Can I receive a refund for my cancelled reservation?


How do I make a payment via HomeAway Payments?


What is HomeAway Payments?


What are the different transaction items that show up on my credit/debit card statement?


Reviewing a Property

How do I submit a review?


What are the review guidelines?


How do I edit my traveller review?


What is the review process for a traveller?