We are experiencing a high contact volume, please accept our apologies for any delay in receiving a reply to your email, our current response time is 4 days.
For useful information about Two-Factor Authentication, please click here to view our help article.  If you need to Contact Customer Services concerning Two-Factor Authentication then please Phone us as we are unable to communicate via email for Security reasons.  Our team are available 7-days a week, 8am to 10pm.

Why I am being charged VAT on my order?

Our site is registered as a UK company and as such HMRC (the UK tax authorities) require us to charge VAT. 
 
VAT will be collected if you operate your holiday rental business in an EU Member state (except from UK, where the UK VAT will always apply) AND if you are unable to provide a valid VAT number in this country. 
The country in which you operate your holiday home business is not where the property is located, but rather the country from which the business is administered. This will normally be your country of residence and the place where you pay your taxes.