Please note our telephone support lines will be open from 9.30 am to 5pm on Bank Holiday Monday 21st April 2014

What are the credit card transaction fees for HomeAway Payments?

For residents of the United Kingdom*

* Included territories:  Guernsey, Isle of Man, Jersey, Northern Ireland, Gibralter

 - 1.4% for Visa, Mastercard, Electron, Carte Bleue cards issued within the UK
 - 1.9% for Visa, Mastercard, Electron, Carte Bleue cards issued within the EU
 - 2.4% for Visa, Mastercard, Electron, Carte Bleue cards issued outside the UK and EU

Chargeback fee is £16.00 per chargeback

For EU residents*
The following countries are eligible for HomeAway Payments:
Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, Spain

* Included territories:  France (French Guyana (Guiana), Guadeloupe, Martinique, Mayotte, Reunion, Saint Pierre and Miquelon)  

 - 1.7% for Visa, Mastercard, Electron, Carte Bleue cards issued within the same EU country as owner
 - 2.2% for Visa, Mastercard, Electron, Carte Bleue cards issued within the EU and UK
 - 2.7% for Visa, Mastercard, Electron, Carte Bleue cards outside the EU and UK

Chargeback fee is €20.00 per chargeback.

For U.S. citizens with a U.S. Bank account*

 - 2.5% for Visa, MasterCard, and Discover cards issued in the United States.
 - 3.75% for Visa, MasterCard, and Discover cards issued outside of the United States.
 - eChecks (electronic checks) are available for US only. Free processing.

Chargeback fee is $25 per chargeback

For U.S. resident or U.S. citizens with a non-U.S. bank account*

 - 2.2% for Visa, MasterCard cards issued within the EU.
 - 2.7% for Visa, MasterCard cards issued outside the EU, which includes the U.S.

Chargeback fee is $25 per chargeback

* Includes Puerto Rico

For Canadian citizens or residents with a Canadian bank account

 - 3.0% for Visa, Mastercard, Electron, Carte Bleue cards issued anywhere.

For Canadian citizens or residents with a non-Canadian bank account

 - 2.2% for Visa, Mastercard, Electron, Carte Bleue cards cards issued within the EU
 - 2.7% for Visa, Mastercard, Electron, Carte Bleue cards cards issued outside the EU

*Chargeback fee is $25 CAD per chargeback

For residents of other countries eligible to accept HomeAway Payments (Not US, Canada, UK, or EU)

The following countries are eligible for HomeAway Payments:
Switzerland

 - 2.2% for Visa, Mastercard, Electron, Carte Bleue cards issued within the UK or EU
 - 2.7% for Visa, Mastercard, Electron, Carte Bleue cards issued outside the UK and EU

There are no sign-up, monthly, annual or statement fees for using HomeAway Payments.

If you process more than £50,000 per year, our partner HolisayRentPayment can provide you with a custom quote. They are available to assist you Monday-Friday from 9am-6pm GMT at +44 (0)203 514 3841. Email support is available at CustomerService@HolidayRentPayment.co.uk.or visit http://www.holidayrentpayment.eu/en/